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Just the facts Ma’am

Products

What makes Malicious Women Candles different?

We pride ourselves on making high quality products. Our team develops, designs, produces and ships everything from Snohomish, Washington. When you buy from Malicious you can trust that you are buying products that have been made with care to use in your daily routines.

What ingredients do you use?

All of our ingredients are thoughtfully sourced to create safe, sustainable products that are vegan, cruelty-free, and
phthalate-free, and NEVER tested on animals.

Our candles are made with 100% domestically-grown soy wax, cotton core wicks, and a blend of fine fragrance
oils that consist of natural and man-made materials.

Why do you use synthetic fragrances?

We use a blend of man-made and natural fragrances for many reasons. 1, they allow us to create
more complex scent profiles, 2, are oftentimes more sustainable to produce and 3, allow us to offer our products at accessible price points.

How fragrant are your products?

Our products are designed to elevate - not overpower - your everyday. The scent throw will be more intimate than other products on the market.

Are your products pet safe?

At Malicious, we love our animals as much as you do. Our products are formulated to be generally safe to use in households shared with pets. Our products are not tested on animals, but we always recommend using them as directed according to our warning labels.

Keep your candles out of reach of pets and children. Certain essential oils can irritate the skin or be toxic to some animal breeds. Smaller animals can be especially sensitive to their environment—please use caution using fragranced products around them.

If you have questions or concerns about using Malicious products around your pet, please consult your veterinarian for the best advice regarding your pets.

Can your jars be recycled?

Yes! They can be repurposed in hundreds of different ways. Use them as storage, or as planters for example. Better yet, use a refill kit to DIY your own new candle.

Here's a video with advice on how to clean out your jar completely of wax.

What is the best way to care for your products?

Always trim the wick to ¼” before or after every burn session and allow the candle to burn in 3 - 4 hour intervals, or until a full melt pool has formed.

Can I use Malicious Candles while pregnant, nursing, or around children?

We know you're using our products around people you love; we only produce what we’d personally use at home with our own families. This is why we set high standards about the ingredients we use. As with all household products, make sure to use ours as directed and keep out of reach of pets & children. If you have any concerns, we recommend consulting your physician or healthcare professional prior to using to ensure you and your little ones are safe.

Orders

Can I change/cancel my order?

We are unable to make changes once an order is shipped. If you need to make changes prior to shipment, please email[email protected]or fill out ourContact Usform with as many details as possible and we'll try our best to help. Our team is available Monday through Thursday only.

Can I send my order as a gift?

Of course! No invoices are sent with orders to keep gift recipients from seeing prices of their gift.

Can I pick up my order from a Malicious Women Candle Co Store?

We do not offer pick up in store options on the website right now. Though you are always welcome to stop in and see us at our Snohomish Location.

Do you offer gift cards?

Absolutely! They are listed on our website as Malicious eGift Cards. You can purchase them in amounts of $10, $25, $30, $50, & $100. Located HERE.

Do you offer wholesale opportunities or reduced pricing for bulk orders?

Absolutely! To request to carry Malicious Products please submit your store’s information in our Wholesale Application locatedHERE.

Does Malicious Women Co. offer payment installment plans?

Yes! We offer SHOP PAY installments on orders over $50.

Where can I buy Malicious Candles in my area?

We are in hundreds of stores all across the US. You can search for us using our store locator...FIND YOUR STORE HERE.

Shipping

Where do you ship?

We ship throughout the U.S including Alaska, Hawaii, and Puerto Rico.

As well as Australia, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Sweden, Switzerland, Greenland, New Zealand, Iceland, and the United Kingdom.

Do you offer free shipping?

Yes! Enjoy free shipping on orders over $100 within the contiguous US. All other orders within the contiguous US have a flat rate shipping charge of only $5.

How long will it take to get my order?

All orders are processed + shipped within 1-3 business days and you can expect your order in 2-5 days depending on your location within the United States.

Please allow for additional processing time around major sales or during holidays.

International transit times are listed at checkout and depend on the destination.

Once picked up and scanned in by our carrier, transit times range 1-5 business days, depending on shipping method + delivery destination.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created.

Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands.

We cannot replace missing or stolen packages if ShipShield package protection was not purchased during checkout.

What if my order tracking info doesn’t show any updates?

An order’s tracking status may take 48 hours to update once a shipping label has been created. If you haven’t received any updates after 48 hours, please reach out to our customer service team at[email protected]and we’ll be happy to help you look into it. We also recommend contacting the carrier directly with any shipping related issues since they’ll have more information available.

What if my order is damaged in transit?

During the hotter summer months, melted and leaky candles may occur in transit. If you receive a melted candle in transit, please reach out to[email protected]with your order number and proof of damage to request a replacement within 48 hours of receiving your shipment. Please avoid leaving your package outside in the hot summer sun when possible. Thank you for your understanding!

My order is being marked as delivered, but I’m not finding it?

As soon as a package leaves our warehouse, delivery time ( including delays) is up to the carrier. We kindly ask that customers allow 3-5 business days from the delivery date for the package to hopefully find its way to the correct address. Sometimes carriers may mark a package as delivered before it actually reaches its destination or in some cases, the package has been delivered to an access point/locker for customer pick up. We recommend contacting the carrier directly with any shipping/delivery related issues since they’ll have more information available.

We also encourage customers to double check that your shipping address is correct before checking out. MWCC is not liable for missing/lost/stolen packages due to incorrectly entered information and we’re unable to request address changes with the carrier once the package has been processed.

Please email us at [email protected] if you haven’t found your order within 3 business days of the recorded delivery date.

We cannot replace missing or stolen packages if Ship Shield package protection was not purchased during checkout.

Returns & Exchanges

Can I return or exchange my malicious product?

If you’re not 100% satisfied with one of your Malicious Women Candle Co products, we would love to help make that right!

Please contact our Customer Care team at [email protected] within 14 days of receiving your order and we’ll help get the process started.

We require proof of purchase to process your request, even if your item was a gift.

If you're experiencing an issue with a MWCC product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best lend a helping hand.

Contact Us

Have any questions not answered here? Need Help with your Order?

Feel free to contact our customer service team via our submission form or email [email protected] and we’ll do our best to lend a hand.

If you prefer to call us, feel free to call 425-215-9683 and leave a message. We’ll get back to you as soon as possible.

Privacy Policy

You can view our privacy policy here.

Link to ourPrivacy Policy.

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